GW
George W
1 reviews | Active since Feb 2016
25 Feb 2016, 10:07
Prepaid call disconnected, R41,00 credit remaining
While i was busy with a call i was disconnected with a voice message telling me that my airtime was depleted. Checking my Pre-paid balance showed that i still had more than R40 airtime credit left. When i phoned Customer Care I was simply told that they have never experienced anything similar so they don't know. I was then 'transferred to i number that according a automated voice message did not exist.<br>
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Replies (1)
MTN South Africa's replyOfficial
29 Feb 2016, 10:35Hello organics,
Thank you for your post.
We are terribly sorry for the inconveniences that you experienced as a result of this. We completely understand the frustration it causes.
Please contact 173 if the problem occurs again. The agent will refresh your number on the network. If the problem persists the agent should take down the relevant details and escalate the issue for the technical team to assist.
Regards
Thabelo
REQ:***
Thank you for your post.
We are terribly sorry for the inconveniences that you experienced as a result of this. We completely understand the frustration it causes.
Please contact 173 if the problem occurs again. The agent will refresh your number on the network. If the problem persists the agent should take down the relevant details and escalate the issue for the technical team to assist.
Regards
Thabelo
REQ:***
MTN South Africa's reply29 Feb 2016, 10:35
Official
Hello organics,
Thank you for your post.
We are terribly sorry for the inconveniences that you experienced as a result of this. We completely understand the frustration it causes.
Please contact 173 if the problem occurs again. The agent will refresh your number on the network. If the problem persists the agent should take down the relevant details and escalate the issue for the technical team to assist.
Regards
Thabelo
REQ:***
Thank you for your post.
We are terribly sorry for the inconveniences that you experienced as a result of this. We completely understand the frustration it causes.
Please contact 173 if the problem occurs again. The agent will refresh your number on the network. If the problem persists the agent should take down the relevant details and escalate the issue for the technical team to assist.
Regards
Thabelo
REQ:***