Prepaid Call Centre

Hello <br> <br> Recently I tried to get something sorted via your call centre I was however not given the opportunity to wait in line to have my query resolved since I am a prepaid customer.<br> <br> As a prepaid customer I feel that I deserve the right to have the option to speak to am agent.<br> <br> Please allow the people on prepaid most likely the majority of your clientele the same services as your contract customers