1 reviews | Active since Nov 2011
PREPAID BUT STILL DEBITING MY ACCOUNT!
SUPPLIER'S RESPONSE Mtn Time and Date 12:14:25 | Thu 28 May 15<br> Hello Laury,<br> <br> Thank you for your post.<br> <br> We are terribly sorry for the inconveniences that you experienced as a result of this. We completely understand the frustration it causes.<br> <br> Kindly note that the number has been migrated to prepaid toady.The amount of R255.00 billed in May is for usage from the 20 April 2015 until 20 May 2015. This will be debited at the end of June 2015.<br> <br> We would like to assure you that we are actively working to improve our service levels.<br> <br> Regards<br> Veronica<br> REQ:*** <br> <br> ___<br> <br> This is the feedback I received from MTN re my contract - right enough I was switched from Contract to Prepaid HOWEVER, i might as well still be contract as MTN is still debiting my account for the contract amount of R460.40.<br> <br> This morning I received a sms to say they will be debiting R715.40 from my account.<br> <br> I am not impressed with this especially after my previous response! My attorney has been informed of my intention to take further legal action!
Thank you for your post.
We are terribly sorry for the inconveniences that you experienced as a result of this. We completely understand the frustration it causes.
According to our records, your upgrade was in May 2013 and the contract was due to expire in May 2015, therefore you would be liable for subscription fees until May 2015.
According to our records, the amount of R715.40 is because of the April debit order of R449.00 was returned by your bank on 25 May 2015 and the invoice for the 20 May 2015 of R255.00 plus amount of R11.40 administration fee due to the returned debit order.
Kindly note that the amount of R715.40 is payable by you to MTN.
We would like to assure you that we are actively working to improve our service levels.
Regards
Veronica
REQ:***
Thank you for your post.
We are terribly sorry for the inconveniences that you experienced as a result of this. We completely understand the frustration it causes.
According to our records, your upgrade was in May 2013 and the contract was due to expire in May 2015, therefore you would be liable for subscription fees until May 2015.
According to our records, the amount of R715.40 is because of the April debit order of R449.00 was returned by your bank on 25 May 2015 and the invoice for the 20 May 2015 of R255.00 plus amount of R11.40 administration fee due to the returned debit order.
Kindly note that the amount of R715.40 is payable by you to MTN.
We would like to assure you that we are actively working to improve our service levels.
Regards
Veronica
REQ:***