1 reviews | Active since Nov 2011
PREPAID AND STILL GETTING BILLED
I was initially told when calling to cancel my contract with MTN that my contract expired end of February. When calling end of February, I was told end of March. When I called end of March I was assured it definitely is end of April and that I should wait till after my debit has gone off and notify them to stop debiting.<br> <br> I sent a email to MTN on 24/04/2015, to which till this day I have not had a response. My debit still went off end of April. Then I called in and held on for more than 30minutes to reach a consultant. He guaranteed my contract is ended and will not be debited again. My reference for that call was ***. I called again and got another reference... *** that confirmed my contract will not be debited again. On 25 May 2015, and I still receive a statement as if nothing has happened and my debit order went off AGAIN today.<br> <br> I was ported to Prepaid after several calls to MTN yet my account is still being debited. I get endless debt collecting calls and all I request is a statement to indicate the months that I owe - I will compare this to my bank statement but everyone promises to send it and I receive nothing.<br> <br>
We do apologize for any inconvenience caused and for the breakdown in service experienced.
We've perused your account and see that your prepaid migration request was first submitted to our Retentions Department on the 29th of April 2015. That would mean that your invoice dated the 20th of April 2015 for R449.00 valid.
The invoice that was generated on the 20th of May 2015 is the additional invoice and the amount of R255.00 will be credited. The credit for that invoice will reflect within 2/3 working days.
The remaining balance of R483.20 includes return debit fees and need to be paid in order for the matter to be brought to a close.
Regards
Tim
MTN Complaints Management Team: REQ:***
We do apologize for any inconvenience caused and for the breakdown in service experienced.
We've perused your account and see that your prepaid migration request was first submitted to our Retentions Department on the 29th of April 2015. That would mean that your invoice dated the 20th of April 2015 for R449.00 valid.
The invoice that was generated on the 20th of May 2015 is the additional invoice and the amount of R255.00 will be credited. The credit for that invoice will reflect within 2/3 working days.
The remaining balance of R483.20 includes return debit fees and need to be paid in order for the matter to be brought to a close.
Regards
Tim
MTN Complaints Management Team: REQ:***