SH
Sydney H
1 reviews | Active since Oct 2011
29 May 2015, 15:30
Prepaid Airtime and data bundle being depleted
DEAR MTN<br> <br> I am extremely unhappy with me losing Prepaid Airtime and data bundles without being used. <br> <br> I loaded airtime yesterday and today (28 & 29 May) i purchased airtime worth more than R80 and i lost it without using it.<br> <br> I am not happy. This is unacceptable. <br> <br> I dont mind to change the service provider but please provide me with some explanation why I am loosing airtime and data bundle before I could use it. . <br> <br> I am extremely ANNOYED
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MTN South Africa's replyOfficial
02 May 2023, 21:58Hello sydneyh,
Thank you for your post.
We are terribly sorry for the inconveniences that you experienced as a result of this. We completely understand the frustration it causes.
According to our records your air-time is automatically converted into a data bundle due to a recurring bundle on your account.
To cancel the recurring bundle kindly dial *141*0# select \My account\" then cancel recurring bundle.
Thank you for your post.
We are terribly sorry for the inconveniences that you experienced as a result of this. We completely understand the frustration it causes.
According to our records your air-time is automatically converted into a data bundle due to a recurring bundle on your account.
To cancel the recurring bundle kindly dial *141*0# select \My account\" then cancel recurring bundle.
MTN South Africa's reply02 May 2023, 21:58
Official
Hello sydneyh,
Thank you for your post.
We are terribly sorry for the inconveniences that you experienced as a result of this. We completely understand the frustration it causes.
According to our records your air-time is automatically converted into a data bundle due to a recurring bundle on your account.
To cancel the recurring bundle kindly dial *141*0# select \My account\" then cancel recurring bundle.
Thank you for your post.
We are terribly sorry for the inconveniences that you experienced as a result of this. We completely understand the frustration it causes.
According to our records your air-time is automatically converted into a data bundle due to a recurring bundle on your account.
To cancel the recurring bundle kindly dial *141*0# select \My account\" then cancel recurring bundle.