AS
Avril S
1 reviews | Active since Sept 2010
28 Sept 2015, 12:25
Prepaid 12 month data misleading
I Tried to purchase a 12 month 500MB data bundle for work purposes. I specifically indicted that I need an invoice to claim the money back from work. <br> The agent assured me that this can be done and proceeded to RICA and register my sim in store to qualify for 50% free night data.<br> <br> On completion, he informed me that the bundle \did not appear on his screen"so I should rather buy airtime"
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MTN South Africa's replyOfficial
29 Sept 2015, 07:38Hello avrilza,
Thank you for bringing this matter to our attention. We sincerely apologize for any inconvenience caused as a result of this and assure you that it is not our intention to displease you.
kindly note that we do not have invoice on prepaid accounts , in the store they can only give you the receipt upon that specific purchase not 12 months invoice.
Warm Regards
Nompumelelo
REQ:***
Thank you for bringing this matter to our attention. We sincerely apologize for any inconvenience caused as a result of this and assure you that it is not our intention to displease you.
kindly note that we do not have invoice on prepaid accounts , in the store they can only give you the receipt upon that specific purchase not 12 months invoice.
Warm Regards
Nompumelelo
REQ:***
MTN South Africa's reply29 Sept 2015, 07:38
Official
Hello avrilza,
Thank you for bringing this matter to our attention. We sincerely apologize for any inconvenience caused as a result of this and assure you that it is not our intention to displease you.
kindly note that we do not have invoice on prepaid accounts , in the store they can only give you the receipt upon that specific purchase not 12 months invoice.
Warm Regards
Nompumelelo
REQ:***
Thank you for bringing this matter to our attention. We sincerely apologize for any inconvenience caused as a result of this and assure you that it is not our intention to displease you.
kindly note that we do not have invoice on prepaid accounts , in the store they can only give you the receipt upon that specific purchase not 12 months invoice.
Warm Regards
Nompumelelo
REQ:***