cC
conradbonorchis C

1 reviews | Active since Aug 2017

02 Aug 2017, 12:12

Prepaid 1 Day uncapped for R40 undisclosed fair use policy, and basically capping it by imposing a 128kbps throttle

<p>So I purchase your 1 Day uncapped data package for R40, no where in the purchase process is the CUSTOMER informed that there is a 150MB 'Fair use policy' or that the link is throttled to a measly 128kpbs. I could have purchased a 1 Day 100 Meg for R15 and a 1 Day 50 meg for R8.50, to get that same 150 meg (for R23.50).<br />So 10 minutes into a Youtube video it starts buffering and I get an SMS "Y'ello. You've reached 150MB of your internet Fair usage on your MTN 1 Day bundle. You can still use the internet you max speed will be limited up to 128Kbps"<br />It will take me more than a day to download the rest of the Youtube video at that speed, so I won't bother. So your CUSTOMER is not impressed as I was not informed about a fair use policy when purchasing this over priced CAPPED package. I feel you have falsely advertised this 'uncapped' package due to your lack of disclosing your unrealistic 'fair use policy', and throttling the link to an unrealistically slow 128kbps, thereby effectively capping the package. Not at all impressed!</p>

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Replies (2)
MTN South Africa
MTN South Africa's reply02 Aug 2017, 22:12
Official

Thank you for your post.

We are sorry to have disappointed you with our service and would like to assure you that we do strive to provide the best service at all times.

We will engage with our marketing department to investigate and resolve your problem accordingly.

We understand that the entire experience must be very frustrating and hope that we can restore your faith in us.

regards

mike

Complaints Management Team
Reference Number: ***9

cC
conradbonorchis C's update13 Feb 2019, 17:12
Reviewer Update
Guess nothing was done, no one contacted me. Rating remains negative!