1 reviews | Active since Feb 2013
premium increased without noticed
I had an Internet contract with MTN since 2012 I've been paying monthly and now my contract is running in month to month. Now i got the statement that i have to pay R314.00 whereas i know i have to pay R299.00.<br> <br> I phoned the call center and i was told the premium is been increased. I was not informed that the premium will be increased as they sent me an sms to the number i use only for internet. <br> If i can get explanation why i was not informed on the number i stated as my contact number when taking out the contract and also which point(section) on my contract(terms and conditions) says you can increase the premium as i signed for that specific amount. To my understanding i cant cancel the contract before time also i thought you cant increase the premium as the benefit is still the same.
Thank you for your post.
We are terribly sorry for the inconveniences that you experienced as a result of this. We completely understand the frustration it causes.
According notification was sent to all our customers advising them of the price increased.
Kindly note that MTN reserves the right to review and update contract pricing as per MTN's subscriber contract. For more information, you may visit our website, www.mtn.co.za for the updated pricing, product info and T&Cs.
Thank you for bringing this matter to our attention and would like to assure you that we are actively working to improve our service levels.
Regards
Veronica
REQ:***
Best regards,
Thank you for your post.
We are terribly sorry for the inconveniences that you experienced as a result of this. We completely understand the frustration it causes.
According notification was sent to all our customers advising them of the price increased.
Kindly note that MTN reserves the right to review and update contract pricing as per MTN's subscriber contract. For more information, you may visit our website, www.mtn.co.za for the updated pricing, product info and T&Cs.
Thank you for bringing this matter to our attention and would like to assure you that we are actively working to improve our service levels.
Regards
Veronica
REQ:***
Best regards,