1 reviews | Active since Apr 2015
Premium increase even though contract expired
My contract with MTN ended last year on 06 November 2014 but after contract expired the premiums increased. I neither upgraded nor renewed my contract with MTN. Initial contact between myself and MTN it was that I have to pay R98.00 and receive an airtime of R 100. Then after contract expired my premium suddenly increased without my knowledge. At the beginning of problems premiums increased to R128 whilst receiving airtime of R100 and I reported the matter but this was not solved. Instead I received a call from MTN to upgrade and I declined the offer, after that my premiums escalated to R308.98 without receiving a new phone. I am not interested to renew or upgrade contract but MTN keep on offering me new contract. I haven't signed new contract with MTN so I demand to receive back my money as MTN is making profit for services that were neither required nor received. The cellphone number in question is ***.
Thank you for your post
Apologies for the delayed response and inconvenience caused.
According to our system, refund for upgrade fee was done and the invoice for the 13/04/15 was R474 and that include calls for R379.
Remember you cannot continue to pay R98 that was for a 24 months contract now you are out of contract.
Regards
Thank you for your post
Apologies for the delayed response and inconvenience caused.
According to our system, refund for upgrade fee was done and the invoice for the 13/04/15 was R474 and that include calls for R379.
Remember you cannot continue to pay R98 that was for a 24 months contract now you are out of contract.
Regards