rW
ria W
1 reviews | Active since May 2015
15 May 2015, 13:16
premature kanselasie van ****rakte
GoEIE MIDDAG, ek sukkel al sewe dae om n reaksie uit mtn kanselasie departement te kry na verskeie oproepe het hulle uiteindelik vandag die 15 mei 2015 terugs***el. en omdat ek twee maande premature kanselasie wil doen moet ek die toestelle betaal wat ek saam met die ****rakte gekry het. ek dink dis absoluut absurd om dit te betaal nou na twee jaar. dis belaglik om die minste daarvan te s?.
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MTN South Africa's replyOfficial
17 May 2015, 12:47Hello maria1967,
Thank you for your post.
We are terribly sorry for the inconveniences that you experienced as a result of this. We completely understand the frustration it causes.
The matter has been referred to management team of our retentions division for urgent attention. They will investigate and revert to you with feedback and a way forward.
We would like to assure you that we are actively working to improve our service levels.
Regards
Veronica
REQ:***
Thank you for your post.
We are terribly sorry for the inconveniences that you experienced as a result of this. We completely understand the frustration it causes.
The matter has been referred to management team of our retentions division for urgent attention. They will investigate and revert to you with feedback and a way forward.
We would like to assure you that we are actively working to improve our service levels.
Regards
Veronica
REQ:***
MTN South Africa's reply17 May 2015, 12:47
Official
Hello maria1967,
Thank you for your post.
We are terribly sorry for the inconveniences that you experienced as a result of this. We completely understand the frustration it causes.
The matter has been referred to management team of our retentions division for urgent attention. They will investigate and revert to you with feedback and a way forward.
We would like to assure you that we are actively working to improve our service levels.
Regards
Veronica
REQ:***
Thank you for your post.
We are terribly sorry for the inconveniences that you experienced as a result of this. We completely understand the frustration it causes.
The matter has been referred to management team of our retentions division for urgent attention. They will investigate and revert to you with feedback and a way forward.
We would like to assure you that we are actively working to improve our service levels.
Regards
Veronica
REQ:***