CE
Catharina E
1 reviews | Active since Sept 2015
01 Oct 2015, 14:24
Premature ending of deceased contract ***
My husband passed away on 21 May 2015. I have decided to continue with his contract untill 14 October. Jama at Mtn Cape Road advised me on 22 Sept to get an affidavit, his death certificate and Id and then hand it in for a 30 days notice period. I have done so. On 23 Sept the contract was terminated with still R1200 credit. The documents was faxed to Shane Williams by Eugene from Summerstrand branch. Eugene clearly understanded that my intention was to still use my credit which was added the previious day. He did not communicate it to Mr Williams. The last debit order went through after this date. My cell number is ***.
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Replies (1)MTN South Africa's replyOfficial
02 Oct 2015, 10:18Hello carinve,
Thank you for your post.
We are terribly sorry for the inconveniences that you experienced as a result of this. We completely understand the frustration it causes.
Kindly note that the matter has been referred to the legal team for urgent attention.
Regards
Nompumelelo
USD REQ:***
Thank you for your post.
We are terribly sorry for the inconveniences that you experienced as a result of this. We completely understand the frustration it causes.
Kindly note that the matter has been referred to the legal team for urgent attention.
Regards
Nompumelelo
USD REQ:***
MTN South Africa's reply02 Oct 2015, 10:18
Official
Hello carinve,
Thank you for your post.
We are terribly sorry for the inconveniences that you experienced as a result of this. We completely understand the frustration it causes.
Kindly note that the matter has been referred to the legal team for urgent attention.
Regards
Nompumelelo
USD REQ:***
Thank you for your post.
We are terribly sorry for the inconveniences that you experienced as a result of this. We completely understand the frustration it causes.
Kindly note that the matter has been referred to the legal team for urgent attention.
Regards
Nompumelelo
USD REQ:***
