preferred contract to cash and **** abt everything

I went to Carletonville Mtn shop and the only free person behind the counter was eating. I asked her if it was lunch or she was able to assist? I told her I'm looking for a R2000/less handset and she said they mostly deal with contract so she doesn't know the prices and told me to look for myself on the book she gave me. I said what happens when I want info on the phones to do comparison, she told me her make of her phone and that's the phone she knows about. After I made a choice of the phone I wanted she said they don't have it instore and they order and give preference to contract and if there is a leftover they'll sell me that one. So I said how abt I pay for the phone and you order it for me? She said the only order for contract, so I asked if they only sell to contact and cash is disregarded- an arguement ensued and she went to call the manager. She came back with the phone and no manager, and when I wanted to insure the phone she said its not done for prepaid! I tried making calls on the new phone and calls are barred,I called the call centre for assistance and to complain abt this branch and they told me to report to hellopeter! I was moving from vodacom to mtn -big mistak