1 reviews | Active since Feb 2017
Predictable, but not surprising MTN response
<p>I recieved a supposed solution to my complaint today (Extremely poor MTN service).</p> <p>It stated EXACTLY what the operator said to me the 6 times I phoned 808 prior to this. LOL</p> <p>MTN, if you have read what was written there, you would not have insulted me and sent the SAME RESPONSE AGAIN!</p>
Good day Gary,
Thank you for taking the time to raise your concerns and affording us the opportunity to address them. Kindly accept our sincere apologies for any inconvenience caused.
It is only through these concerns being brought to our attention that we can identify and address areas that need our urgent attention.
Please note that our records indicate that the tariff migration to the correct package was done on 2017-01-26 and a credit of R2096.95 was further passed on 2017-01-27.
We sincerely hope that the above is in order and hope that we are able to restore your faith in us and rest assured that we are constantly working on improving our service levels.
Kind Regards,
Tshepo M
REQ:***
Best regards,
Good day Gary,
Thank you for taking the time to raise your concerns and affording us the opportunity to address them. Kindly accept our sincere apologies for any inconvenience caused.
It is only through these concerns being brought to our attention that we can identify and address areas that need our urgent attention.
Please note that our records indicate that the tariff migration to the correct package was done on 2017-01-26 and a credit of R2096.95 was further passed on 2017-01-27.
We sincerely hope that the above is in order and hope that we are able to restore your faith in us and rest assured that we are constantly working on improving our service levels.
Kind Regards,
Tshepo M
REQ:***
Best regards,
LOL....Still have not answered the complaint I had about the data migration!
WHAT HAS HAPPENED TO THE 30gb sign up data bonus that was taken away from me??!!
I am terminating every account I have with MTN at the end of the contract and during the 2 years, I will NOT be spending any more money on top ups or data bundles!!
LOL....Still have not answered the complaint I had about the data migration!
WHAT HAS HAPPENED TO THE 30gb sign up data bonus that was taken away from me??!!
I am terminating every account I have with MTN at the end of the contract and during the 2 years, I will NOT be spending any more money on top ups or data bundles!!