WS
Wendy S
1 reviews | Active since Jul 2014
29 Mar 2016, 13:56
PRE-PAID SIM ALREADY IN USE BEFORE
MTN<br> <br> I BOUGHT A BRAND NEW PRE-PAID SIM CARD +- 6 MONTHS AGO<br> SINCE THEN IT WOULD SEEM THAT THIS CELL NUMBER HAS ALREADY BEEN IN USE.<br> I KEEP ON GETTING CALLS FOR SOMEONE ELSE. I AM INUNDATED BY THESE CALLS!<br> <br> I RECEIVED AN SMS AND RESPONDED AND SHOPRITE CHECKERS HAVE MY NEW CELL NUMBER FOR A MS SETUKE. THIS CONVINCED ME OF THE FACT THAT I DID NOT GET A BRAND NEW NUMBER.<br> <br> I WANT TO KNOW HOW MTN COULD GIVE ME A CELL NUMBER THAT WAS ALREADY USED BEFORE.<br> <br>
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MTN South Africa's replyOfficial
30 Mar 2016, 08:16Hello WSTEFFEN,
Thank you for taking the time to raise your concerns and affording us the opportunity to address the same. Kindly accept our sincere apologies for any inconvenience caused.
Please be advised that an escalation has been sent to our Pre-paid division to assist with the number in question. A call back will be done during the course of today.
We sincerely hope that this is in order and hope that we are able to restore your faith in us.
Kind regards
Kevin.
Thank you for taking the time to raise your concerns and affording us the opportunity to address the same. Kindly accept our sincere apologies for any inconvenience caused.
Please be advised that an escalation has been sent to our Pre-paid division to assist with the number in question. A call back will be done during the course of today.
We sincerely hope that this is in order and hope that we are able to restore your faith in us.
Kind regards
Kevin.
MTN South Africa's reply30 Mar 2016, 08:16
Official
Hello WSTEFFEN,
Thank you for taking the time to raise your concerns and affording us the opportunity to address the same. Kindly accept our sincere apologies for any inconvenience caused.
Please be advised that an escalation has been sent to our Pre-paid division to assist with the number in question. A call back will be done during the course of today.
We sincerely hope that this is in order and hope that we are able to restore your faith in us.
Kind regards
Kevin.
Thank you for taking the time to raise your concerns and affording us the opportunity to address the same. Kindly accept our sincere apologies for any inconvenience caused.
Please be advised that an escalation has been sent to our Pre-paid division to assist with the number in question. A call back will be done during the course of today.
We sincerely hope that this is in order and hope that we are able to restore your faith in us.
Kind regards
Kevin.