MN
Michael N
1 reviews | Active since Nov 2015
19 Nov 2015, 08:21
Pre Paid Barring
I purchased a recharge voucher and the pin given did not work.<br> <br> As I tried to recharge I got barred for 24 hours.<br> <br> I find this to be unacceptable as I could have been stuck in a high risk area and had my life in danger.
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Replies (1)
MTN South Africa's replyOfficial
19 Nov 2015, 16:38Hello Micheal Ndiweni,
We are truly sorry for the inconvenience caused and for the breakdown in service exprienced.
We have now escalated the matter directly to our Prepaid Departments management team and requested that they make contact with you to resolve the issue as soon as possible.
Regards
Tim
MTN Complaints Management Team: REQ:***
We are truly sorry for the inconvenience caused and for the breakdown in service exprienced.
We have now escalated the matter directly to our Prepaid Departments management team and requested that they make contact with you to resolve the issue as soon as possible.
Regards
Tim
MTN Complaints Management Team: REQ:***
Best regards,
MTN South Africa's reply19 Nov 2015, 16:38
Official
Hello Micheal Ndiweni,
We are truly sorry for the inconvenience caused and for the breakdown in service exprienced.
We have now escalated the matter directly to our Prepaid Departments management team and requested that they make contact with you to resolve the issue as soon as possible.
Regards
Tim
MTN Complaints Management Team: REQ:***
We are truly sorry for the inconvenience caused and for the breakdown in service exprienced.
We have now escalated the matter directly to our Prepaid Departments management team and requested that they make contact with you to resolve the issue as soon as possible.
Regards
Tim
MTN Complaints Management Team: REQ:***
Best regards,