MP
Marinda P
1 reviews | Active since Mar 2010
02 Oct 2017, 09:47
Pre Paid
Ek was by MTN tak om 'n ****rak foon te verander na 'n prepaid. Hulle gee vir my 'n vorm en se ek moet dit email na ********** om die ****rak te verander na prepaid. Dit word nie gedoen en ek wag steeds vir 'n person om my te ****ak Useless selfoon company Ek gaan dit in media ook publiseer
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MTN South Africa's replyOfficial
05 Oct 2017, 12:52Dear Marinda,
Thank you so much for the patience and understanding you’ve displayed during this most regrettable situation. For myself and on behalf of MTN, please accept my sincere apology for the inconvenience caused.
As per our discussion earlier today, I can confirm that the contract has been cancelled and the number migrated to Prepaid.
I submitted a credit request to write off the outstanding balance on the account due to the late cancellation that took place.
Thank you again for your patience and understanding. We hope to have the opportunity to serve you again in the near future.
Warm regards,
Willem Jnr Loots
MTN Complaints Management Team
Best regards,
MTN South Africa's reply05 Oct 2017, 12:52
Official
Dear Marinda,
Thank you so much for the patience and understanding you’ve displayed during this most regrettable situation. For myself and on behalf of MTN, please accept my sincere apology for the inconvenience caused.
As per our discussion earlier today, I can confirm that the contract has been cancelled and the number migrated to Prepaid.
I submitted a credit request to write off the outstanding balance on the account due to the late cancellation that took place.
Thank you again for your patience and understanding. We hope to have the opportunity to serve you again in the near future.
Warm regards,
Willem Jnr Loots
MTN Complaints Management Team
Best regards,