BC
Brandon C
1 reviews | Active since Dec 2016
05 May 2017, 11:16
Pre ordered a phone
<p>I pre ordered a Samsung Galaxy s8+, and I have not received a phone call to upgrade the device, and it was released today. Not great service from them.. </p>
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Replies (1)
MTN South Africa's replyOfficial
08 May 2017, 14:55Dear Valued Customer,
Thank you for taking time to raise your concerns with MTN, please accept our apologies for any inconvenience caused as result of the breakdown in the service delivery in one of our touch points.
As per our telephone conversation we are Glad to hear that you were assisted with the handset by our MTN stores .
We sincerely hope that we are able to restore your faith in us and assure you that it is not our intention to displease you.
warm regards
mike
Complaints Management Team
Reference Number: ***1
Best regards,
MTN South Africa's reply08 May 2017, 14:55
Official
Dear Valued Customer,
Thank you for taking time to raise your concerns with MTN, please accept our apologies for any inconvenience caused as result of the breakdown in the service delivery in one of our touch points.
As per our telephone conversation we are Glad to hear that you were assisted with the handset by our MTN stores .
We sincerely hope that we are able to restore your faith in us and assure you that it is not our intention to displease you.
warm regards
mike
Complaints Management Team
Reference Number: ***1
Best regards,