CP
Claire P
1 reviews | Active since Dec 2013
07 Mar 2018, 15:29
PRE -ORDER STUFF UP
After pre-ordering the Samsung S9 last week, was told it would be delivered today. Upon following up with MTN again to find out about my order it had not even been processed. I have had to send numberous emails and phone calls to them. After deciding I would just go and get one in store, I cannot do so as they have literally 5min processed my application and now have to wait until one day they deliver. I have been asked to put through to the complaints department and got put through to the control room. Vodacom pre-delivered their phones yesterday already!!! MTN is by far the worse to deal with and get any sort of service from!!
Helpful (0)
Replies (2)0
Replies (2)
MTN South Africa's replyOfficial
12 Mar 2018, 11:17Dear Claire,
Thank you for taking time to raise your concerns with MTN, please accept our apologies for any inconvenience caused as a result of the delay in receiving your pre-ordered device.
We value your input and also appreciate the time you took to raise your concerns with us because it is only through constructive feedback that we can identify and improve in areas that need our urgent attention.
We have been trying to get in contact with you with no luck. Should this matter still not be resolved please send us an email on ***
Kind Regards,
Kabelo Brett Mosimanyane
Complaints Analyst
Best regards,
MTN South Africa's reply12 Mar 2018, 11:17
Official
Dear Claire,
Thank you for taking time to raise your concerns with MTN, please accept our apologies for any inconvenience caused as a result of the delay in receiving your pre-ordered device.
We value your input and also appreciate the time you took to raise your concerns with us because it is only through constructive feedback that we can identify and improve in areas that need our urgent attention.
We have been trying to get in contact with you with no luck. Should this matter still not be resolved please send us an email on ***
Kind Regards,
Kabelo Brett Mosimanyane
Complaints Analyst
Best regards,
CP
Claire P's updateReviewer Update
12 Mar 2018, 12:25Apparently I will only receive my phone on Wednesday (15 March 2018) ...... a week after it has been released in stores. What was the point of pre-ordering??? Would have been easier to rather just get it in store on the day! But because a certain individual messed up my order.... I cannot even go into a store to get my upgrade.... I now have to wait another week for my phone and probably loose out on the Samsung rewards options because of staff not doing their job properly! This pre-order was done on the 26th February 2018 and I still have not received it even though it was released last week Wednesday!!!
CP
Claire P's update12 Mar 2018, 12:25
Reviewer Update
Apparently I will only receive my phone on Wednesday (15 March 2018) ...... a week after it has been released in stores. What was the point of pre-ordering??? Would have been easier to rather just get it in store on the day! But because a certain individual messed up my order.... I cannot even go into a store to get my upgrade.... I now have to wait another week for my phone and probably loose out on the Samsung rewards options because of staff not doing their job properly! This pre-order was done on the 26th February 2018 and I still have not received it even though it was released last week Wednesday!!!