PRE ORDER MTN ****

I pre-ordered my S22 Ultra and the device was delivered in March of this year. In terms of the pre-order deal I was meant to receive samsung galaxy buds as well as an Galaxy Tablet if I was one of the qualifying customers.

I submitted the claim for both the Buds as well as the tablet. I was successful on both and was meant to receive both the buds as well as the tablet, claim registration numbers can be provided on request. The buds were delivered however the tablet never arrived. After numerous attempts to contact Samsung promotions, ( making over 10 calls and holding on for 40 mins each time and sending emails with no response) I eventually got through and was advised the problem lies on the side of MTN they did not provide them with the device to deliver to me. It has now been over a month since I received the email confirming the success of the claim afterwhich the device was meant to be delivered within 10-14 days. That Email was dated 28 March 2022. Generic Responses via twitter was just as pathetic and offered no assistance or a solution i have emailed mtn as well as samsung and no responses have been received . These pro-mo deals clearly are a con.