QC
Qudsiyya C
1 reviews | Active since Mar 2016
12 Mar 2016, 18:32
pre order fail
I am highly dissatisfied with the service of the Samsung Galaxy S7 launch. I had pre - ordered a handset and was told to pick up on the 12th of March.<br> I go to the store today and \apparently \" the store only received 3 handsets. I was then told to go to the main store in Rosebank Mall and ask if they had handsets available.<br> The manager was confused as to how she could help me. I had ordered it from a different store. <br> Moving on, I am highly upset with the fact that I may not be applicable for the VR headset. My question right now is what was the point of pre - ordering? I was supposed to upgrade my contract today as well.<br> The service is extremely disappointing.<br> Thanks a lot MTN and Samsung."
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Replies (1)
MTN South Africa's replyOfficial
14 Mar 2016, 18:27Hello QCassim ,
Thank you for your post
We are terribly sorry for the inconvenience that you have experienced as a result of this. We completely understand the frustration it causes.
We will engage with the relevant store management to investigate and revert to you with feedback.
Rest assured it is not our intention to displease you. We look forward to improving on the service delivery to you.
Kind Regards
Siphumezo
REQ:***
Thank you for your post
We are terribly sorry for the inconvenience that you have experienced as a result of this. We completely understand the frustration it causes.
We will engage with the relevant store management to investigate and revert to you with feedback.
Rest assured it is not our intention to displease you. We look forward to improving on the service delivery to you.
Kind Regards
Siphumezo
REQ:***
Best regards,
MTN South Africa's reply14 Mar 2016, 18:27
Official
Hello QCassim ,
Thank you for your post
We are terribly sorry for the inconvenience that you have experienced as a result of this. We completely understand the frustration it causes.
We will engage with the relevant store management to investigate and revert to you with feedback.
Rest assured it is not our intention to displease you. We look forward to improving on the service delivery to you.
Kind Regards
Siphumezo
REQ:***
Thank you for your post
We are terribly sorry for the inconvenience that you have experienced as a result of this. We completely understand the frustration it causes.
We will engage with the relevant store management to investigate and revert to you with feedback.
Rest assured it is not our intention to displease you. We look forward to improving on the service delivery to you.
Kind Regards
Siphumezo
REQ:***
Best regards,