Pre- Approve but still in process for week now

Hi I received a call form MTN on the 19/02/2020 for cellphone contract and i was pre-approved with vetting amount of R**** and good score from the sales lady , i took out the contract it a week now no response or feedback all they say in process today its week now On the same day the 19/02/2020 received the following orders for the phones and sim cards MO-***9-1 MO-***9-2 MO-***9-3