PPOR SERVICE MTN

I have ordered a pocket router with a data sim card online. It was delivered to me on Friday the 13 June. When I switch it on the router was not working only two lights went on. After I phoned a technician as well.

I went on Monday 16 June to a MTN store to return it. They told me that I must phone the MTN sales to cancel my all package they can not do it for me.

I phoned yesterday after spending 28 minutes just getting through the write department to cancel the package that I must about to 21 days for cancelation.

My problem is that I can not take a new contract out of package because of this.

IT IS NOT MY FAULT THAT I RECEIVEID A FAULTY POCKET ROUTER!!!!.