Potential sim *****

On the 6th of March my son had his phone ******. I approached MTN Constantia in Cape Town to perform a sim swap.

The sim swap was unsuccessful. Even though the sim was cancelled I continued receiving calls (attempts to elicit information) from my son's number which indicated to me that an ******* sim swap may have been performed.

I returned to the MTN store and was told the sim registration had failed and a request was logged to sort it out. Having received no call from the MTN employee who assisted me I returned to the store on Saturday in an attempt to sort it out. Another cancellation request and sim swap was performed. I returned on Sunday and was told that a urgent message was attached to the original request to fix the failed sim swap and I would be contacted.

On Monday (16th March), out of desperation I sent an email to the MTN ***** dept.

It’s Tuesday (17th March) and to date have not received a single call back from anybody at MTN.

Meanwhile, my son's friends are getting regular calls from "him" requesting money/information.