Potential bad experience turned around by good customer caring

<p>I had recently gotten a new contract, for which the phone and sim were delivered on Friday. Today I tried to activate the number. I phoned the number for activations, where i waited in the queue before hanging up and trying again. another 20+ minutes gone. Then i phoned ********** (the number that was given to me when i took out the new contract, for if I needed any assistance) 20 seconds later I was connected to Isaac Moiloa. I explained him my predicament, and he assisted me, even though it was not his department.</p> <p> </p> <p>Well done Isaac. after the issues we are having with vodacom (my wife's contract, a saga we have been having the last 9 month) where veryone is just doing what they are told to do (like donkeys in front of a cart) with no initiative to actually help the customer, your assistance was a welcome breeze.</p> <p> </p> <p> </p>