Possible ****
I have received this SMS: "Reminder Your first day free access to Vrpartyhouse has ended. You now be charged 5.00/day ... for opt out *464*970# for support dial 135 ... " How do I know that contact info is Vodacom's official channels? I have never asked or subscribed to Vrpartyhouse. In fact I have NEVER subscribed to any game. The point is, 4 years ago, I have migrated from MTN to VODACOM, due to bad signal service. What has MTN's VRpartyhouse to do with VODACOM customers?
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Replies (3)
MTN South Africa's replyOfficial
25 Jul 2018, 08:41Good day Paul,
Thank you for taking the time to raise your concerns and affording us the opportunity to address the same. Kindly accept our sincere apologies for any inconvenience caused.
Kindly note that the USSD codes that we offer to MTN subscribers do not work for vodacom subscribers. In order for you to cancel the subscriptions, you need to do it via vodacom. We do not have access to there systems.
Kind regards,
Ishie.
Complaints Management Team.
Best regards,
MTN South Africa's reply25 Jul 2018, 08:41
Official
Good day Paul,
Thank you for taking the time to raise your concerns and affording us the opportunity to address the same. Kindly accept our sincere apologies for any inconvenience caused.
Kindly note that the USSD codes that we offer to MTN subscribers do not work for vodacom subscribers. In order for you to cancel the subscriptions, you need to do it via vodacom. We do not have access to there systems.
Kind regards,
Ishie.
Complaints Management Team.
Best regards,
's updateReviewer Update
25 Jul 2018, 09:54First of al;: The correct English for what you had typed: "there systems" is "their systems".
Secondly: What has MTN to do with Vrpartyhouse, since I have NOT subscribed to that service at all. I have have never in my live, ever subscribed to a game or service on a cell phone. I think MTN should investigate, whether this is a ********** attempt, originating from their backoffice staff. This unwanted subscription was on my phone number ending with ...345. It could be coincidence, but suspect NOT. Recently, we had SMS's blocked on my MTN number (MTN number ending with ...346). This is what the banks warned about, about messages to one's phone being blocked. M
's update25 Jul 2018, 09:54
Reviewer Update
First of al;: The correct English for what you had typed: "there systems" is "their systems".
Secondly: What has MTN to do with Vrpartyhouse, since I have NOT subscribed to that service at all. I have have never in my live, ever subscribed to a game or service on a cell phone. I think MTN should investigate, whether this is a ********** attempt, originating from their backoffice staff. This unwanted subscription was on my phone number ending with ...345. It could be coincidence, but suspect NOT. Recently, we had SMS's blocked on my MTN number (MTN number ending with ...346). This is what the banks warned about, about messages to one's phone being blocked. M
's updateReviewer Update
25 Jul 2018, 09:54First of al;: The correct English for what you had typed: "there systems" is "their systems".
Secondly: What has MTN to do with Vrpartyhouse, since I have NOT subscribed to that service at all. I have have never in my live, ever subscribed to a game or service on a cell phone. I think MTN should investigate, whether this is a ********** attempt, originating from their backoffice staff. This unwanted subscription was on my phone number ending with ...345. It could be coincidence, but suspect NOT. Recently, we had SMS's blocked on my MTN number (MTN number ending with ...346). This is what the banks warned about, about messages to one's phone being blocked. M
's update25 Jul 2018, 09:54
Reviewer Update
First of al;: The correct English for what you had typed: "there systems" is "their systems".
Secondly: What has MTN to do with Vrpartyhouse, since I have NOT subscribed to that service at all. I have have never in my live, ever subscribed to a game or service on a cell phone. I think MTN should investigate, whether this is a ********** attempt, originating from their backoffice staff. This unwanted subscription was on my phone number ending with ...345. It could be coincidence, but suspect NOT. Recently, we had SMS's blocked on my MTN number (MTN number ending with ...346). This is what the banks warned about, about messages to one's phone being blocked. M