Possible Identity Theft and Extremely Bad Service

App**** online for a contract. Got a call 16/9/17 to finalize. Was told it was approved and received email and sms confirmation that courier company would call to arrange delivery. I wanted to confirm when about the delivery would take place so that i could ensure i would be available. I was unable to contact the mtn online as i was told they don't have contact details and was given the couriers number. Called them and asked to track the parcel they could not get anything on their system. Called Mtn again and was told they had a delay with deliveries which is not my problem. It is 27/9/17 and i have still not received a call from couriers and i have reached boiling point as whenever you call mtn you stay on hold for ages.