Possible ********** SIM Swap

<p>Today I logged onto my absa online banking and it stated that i couldnt do transactions as there is a pending sim swap on my account. Im out of the country so conatced customer support via email telling them about what happened. Customer service refused to help when i asked if someone has tried to do a ********** sim swap on my number and then stated i must give them a police certified copy of my id, an affidavit and a case number. Why in gods name would i open a police case just because i suspect that someone might be trying to ***** my number without proof. Customer service has been extremely unwilling to help in what might turn into a possible case of someone trying to ***** money through intercepting otps for online banking. I dont understand why i cant be told if someone is trying to do a sim swap on MY account. Im horrified that customer service is so defiant in what could turn into possible ***** and loss of money but doing whatever they can to stonewall me in trying to protect my ***ets. I guess this is what i have come to expect from what used to be a fantastic company.</p>