Possible *****
<p>My pre paid cellphone number stopped working on the 27th of June thinking that my phone was broken of which was not i then contacted customer care MTN to check my sim or network only to find out it has been converted to contract on the 25th without my knowledge and under someone else, i can’t make calls i can’t receive urgent calls im so frustrated and really stranded as i can’t do anything , no one can answer as to what happened i reported ***** no feedback i want my number back i still need to use my prepaid number</p>
Thank you for your post.
We sincerely apologize for any inconvenience you may have experienced with our service.
Thank you for your time online.
We have checked the prepaid system, the system do reflect that your cell and sim card has been in used everyday. The error was done by the system to pull the number back to the network and allocate the number to a number for life on contract, we have escalate this now to the back end system managers to give us feedback how did this happen we are waiting for feedback with answer and solution.
We will give you feedback on Monday.
Kind Regards,
Alice van der Merwe
REQ: **********
Best regards,
Thank you for your post.
We sincerely apologize for any inconvenience you may have experienced with our service.
Thank you for your time online.
We have checked the prepaid system, the system do reflect that your cell and sim card has been in used everyday. The error was done by the system to pull the number back to the network and allocate the number to a number for life on contract, we have escalate this now to the back end system managers to give us feedback how did this happen we are waiting for feedback with answer and solution.
We will give you feedback on Monday.
Kind Regards,
Alice van der Merwe
REQ: **********
Best regards,