Possible bridge of contract.

I took out 2 contracts with MTN. Devices 22 April 2021 and 27 April 2021 respectively. We are still waiting for our promotional data and I have phoned 4 times regarding this since everytime a different story of why it might not be loaded yet. According to my knowledge it take 48 hours or alternatively 7 days for this data to be loaded. Is there anyone that can assist in advising if MTN is in bridge of contract, because I don't only want this resolved I want to cancel my contract and keep the devices. Sick of the bad customer service I am getting after being a customer of MTN for almost 10 years.