1 reviews | Active since Jul 2018
Porting with no consent or even verification
Dear MTN,
Thank you for been so Proficient and porting my number without my request or consent. after been bounced around you're call center i finally get given you're porting departments number. only to call it and be told sorry our office Hours are 08h00 to 17h00. i need to ask why do i Rica my number when me using my ID is complete *******. Now i have a issue accessing my bank account any personal Emergency is been missed and potentially my job is now at risk as i am on the road and not a single person can get hold of me.
I would like to know what process's you have in place and if the meet Icasa and Rica specifications. i will be calling again in the morning and expect my port released with immediate affect.
The customer who was ported before he wanted to be ported
Thank you for taking the time to raise your concerns and affording us the opportunity to address the same. Kindly accept our sincere apologies for the delayed response and any inconvenience caused.
Please give us a chance to look into this and revert back to you.
Warm Regards,
Ayanda Mthimkhulu
Complaints Management Team
Thank you for taking the time to raise your concerns and affording us the opportunity to address the same. Kindly accept our sincere apologies for the delayed response and any inconvenience caused.
Please give us a chance to look into this and revert back to you.
Warm Regards,
Ayanda Mthimkhulu
Complaints Management Team