Porting to MTN

Mtn gateway customer service is the worst.

Last week Wednesday the 10th February 2021, I went to the mtn store to sign up for a contract . While being questioned by the consultant , he asked me if I will be porting my old Sim to the new contract ,I rep**** yes . The consultant and his colleague next to him then advised me that if I choose to port my Sim then my chances of getting the contract was very low . I didn't realize that they were probably trying to make commission out of me. I then said okay you can put a new number because I thought that a mtn consultant would be honest and provide accurate information to their customers. The consultant told me that I will get am sms within 24hrs however I didn't get any sms so I went back to the gateway mtn store to see what was going on, the consultant was off so I spoke to another colleague and she advised me that she can't get access into the system on my account because it's not her sale ,so I went the next day and then that guy who signed me up from work from home so I had to speak to another mtn customer service representative and he then did my application and a few minutes later I was approved.

I went back in store for the phone the guy asked if I'll be porting the number I said no so he said I must pay R150 activation for the Sim which I paid. The only reason I said no to him for porting the Sim was because the Mtn consultant from there who did my application advised me that I won't get the phone.

So his colleague who was there on Friday the 12th gave me to sign stuff for my contract,I was in a hurry however the consultant never explained to me what I'm signing nothing. He just gave me and told me sign .

I trusted all of the customer services representatives however they are really deceiving.

I got 2 Sims currently and now the mtn is the 3rd Sim my phone is dual Sim.

I got very important stuff on my current two Sims which is my car finance etc.

I then went instore of Saturday the 13th and the guy that first signed me up for the contract was there. I spoke to him and told him that I want to port he advised me that I can't port because the Sim is now active on the contract, I told him that he provided inaccurate information to me and that is against the CPA. I'm coming from a customer service company and we would never give off inaccurate to our customers . I'm shocked that mtn is really a pathetic company or their consultants give inaccurate information just to make a sale.

Anyway after speaking to him I said because url Gabe me inaccurate information and it is below 7 days I want to cancel my contract . He said he thinks that is the best to do now . Which is so pathetic.

He then said his gona phone his manager . He went to the back and phoned his manager then came back and advised me that his manager will call me on Sunday.

Sunday came and his manager never called me however he called me and advise that he spoke to his friend who handed me the phone and made me sign the contract and his friend said I signed the contract so there's nothing they can do.

This is just pathetic from mtn.

Mtn was the best service provider but now I think they just terrible and disgraceful

All I want is to have my sms and calls that's on my old Sim come thru to the mtn Sim

I don't mind if I keep the new number, all I'm asking is to get my old sms and calls that I get om my 067 number to the new mtn Sim number