Porting Problems

I complained 2 weeks ago about the issues I had porting my number to MTN via hello Peter The person advised me that the issue was fixed and that she'd call back in 30 minutes. She did not call back and my number is now 'semi' ported\ with mtn calls going to the mtn sim and all other networks going to the original sim. The call centre is unhelpful. They do not know what the problem is. All they can do is ask me to start the process from scratch in the hopes that this time it works"