RD
Ruan D
1 reviews | Active since Nov 2014
18 May 2018, 11:55
Porting not done
I ordered a phone online on contract, it was fast and easy, since I dont have time to go to a shop. On my opening of account I requested my number to be ported from vodacom prepaid to mtn contract.
I recieved the phone on 26 April 2018.
The lady (Thandka Mdlovo) said the porting will take 24 hours, she said I must use my vodacom sim till it stops working and then I must insert the mtn simcard, I waited 3 days with porting not done. I phone in, she said I must contact call centre, I phoned call centre and they said someone will call me to do the porting.
I made 7 calls from 24 April till now, no one has came back to me and the porting is still not done. I have all the recordings of the phone calls I made,(my phone records calls automatically.)
Vodacom no. ********** 575 Mtn account no. A **********
Regards
Helpful (0)
Replies (3)0
Replies (3)
MTN South Africa's replyOfficial
18 May 2018, 12:34Thank you for your post.
We sincere apologized for any inconvenience incurred.
Please contact the port department for assistance, port number ***.
Kind Regards,
Alice van der Merwe
Complaints Analyst
Best regards,
MTN South Africa's reply18 May 2018, 12:34
Official
Thank you for your post.
We sincere apologized for any inconvenience incurred.
Please contact the port department for assistance, port number ***.
Kind Regards,
Alice van der Merwe
Complaints Analyst
Best regards,
RD
Ruan D's updateReviewer Update
18 May 2018, 12:59Hey Alice
Thank you for respond
This is the number I was transfered on all 7 occasions and I phone now and spoke to Mpo and Kgafi and they said Thandeka will phone back. All previous persons said the same, so will wait for a call in the next 24 hours and post a answer back
RD
Ruan D's update18 May 2018, 12:59
Reviewer Update
Hey Alice
Thank you for respond
This is the number I was transfered on all 7 occasions and I phone now and spoke to Mpo and Kgafi and they said Thandeka will phone back. All previous persons said the same, so will wait for a call in the next 24 hours and post a answer back
RD
Ruan D's updateReviewer Update
18 May 2018, 12:59Hey Alice
Thank you for respond
This is the number I was transfered on all 7 occasions and I phone now and spoke to Mpo and Kgafi and they said Thandeka will phone back. All previous persons said the same, so will wait for a call in the next 24 hours and post a answer back
RD
Ruan D's update18 May 2018, 12:59
Reviewer Update
Hey Alice
Thank you for respond
This is the number I was transfered on all 7 occasions and I phone now and spoke to Mpo and Kgafi and they said Thandeka will phone back. All previous persons said the same, so will wait for a call in the next 24 hours and post a answer back