Porting nightmare
After deciding that MTN is the network to be with, i took out a contract and also ported my prepaid numbers to MTN. ever since the port, my main number has somehow not been properly ported, and i can not receive calls from certain numbers and also not receiving smses. i have called the call center so many times and no help. i have even begged that they reverse the port back to Telkom , and still no joy. hopefully someone who knows how to remedy the situation will read this review and come to my rescue, before i escalate the matter to other organisations so i can have 100% use of my line. i am losing a lot of calls at the moment.cant do internet banking its a nightmare.
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MTN South Africa's replyOfficial
09 May 2016, 13:23Thank you for your post.
We are terribly sorry for the inconveniences that you experienced as a result of this. We completely understand the frustration it causes.
The matter has been escalated to the porting management team for urgent attention and to contact you directly with feedback and a way forward.
Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you.
Regards
Thabelo
REQ:***
Best regards,
MTN South Africa's reply09 May 2016, 13:23
Official
Thank you for your post.
We are terribly sorry for the inconveniences that you experienced as a result of this. We completely understand the frustration it causes.
The matter has been escalated to the porting management team for urgent attention and to contact you directly with feedback and a way forward.
Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you.
Regards
Thabelo
REQ:***
Best regards,