1 reviews | Active since Dec 2014
Porting my number
<p>In one years time, mtn has increased its data prices, i can't even keep up with the daily data that you can buy, cos hat also increases on a regular basis. It's not that one just looks for excuese to complain, but gawd no, we can not be over charged for everything in country. I said it before, i had my no for thirteen years, and i never thought i'd feel like this about mtn, even though i always knew that it was and is the most expensive network in the land, but hell no, it could never be exceptable.</p> <p> </p> <p>I'm proting my number, and i hope and pray that each and everyone of you who reads this message would do the same, or encourage those that you know to do the same, you at mtn don't appreciate or value your loyal clients, and we will also not remain loyal anymore. And yes, i will not pay for your "mistake" in Nigeria, cos that was pure ignorance and deliberate. To top it all off, we at mtn don't even get rewarded for our trouble, like the Vodacom or CellC customers. So now i need to figure out which network i'm moving to, but it will happen today still.</p> <p> </p> <p>Thanks for **** all....</p>
Thank you for your post
We apologise for the unsatisfactory experience you've had with us and the inconvenience caused in this regard. We appreciate your feedback regarding our service and assure that is not our intention to dissatisfy our customers
With regard to the complaint, it has been sent to the relevant management teams. We unfortunately cannot share the outcomes of internal matters with anyone else but we assure you that these issues will be addressed.
We value your input and also appreciate the time you took to raise your concerns with us because it is only through constructive feedback that we can identify and improve in areas that need our attention
Regards
Nompumelelo
REQ: **********
Best regards,
Thank you for your post
We apologise for the unsatisfactory experience you've had with us and the inconvenience caused in this regard. We appreciate your feedback regarding our service and assure that is not our intention to dissatisfy our customers
With regard to the complaint, it has been sent to the relevant management teams. We unfortunately cannot share the outcomes of internal matters with anyone else but we assure you that these issues will be addressed.
We value your input and also appreciate the time you took to raise your concerns with us because it is only through constructive feedback that we can identify and improve in areas that need our attention
Regards
Nompumelelo
REQ: **********
Best regards,
