LR
Louise R
1 reviews | Active since Oct 2013
03 Jul 2015, 15:34
Porting MTN to Telkom
Good afternoon<br> <br> I have requested MTN to port my phone to Telkom on Tuesday this week 30 June 2015 and as yet have not received any feedback on this. I have been off line since Monday 29 June when the contract was cancelled and I was not even informed about this happening. I have submitted the request and was told that this takes place within 24 hours which is trash no 24 hour service more like 24 years service delivery. I require network for works purposes as I am on the road frequently.
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MTN South Africa's replyOfficial
22 Jul 2015, 10:00Hello Gerhardross,
Thank you for post.
Please accept our apologies for the break down in service at one of our touch points and for any inconvenience caused. We appreciate the time and the effort you took to air your dissatisfaction because it is through such feedback that we can re-evaluate our processes in order to improve on our Service levels.
Kindly note that the matter is being addressed with the relevant supervisory team for assistance, we hope to conclude as soon as possible.
We sincerely hope that we are able to restore your faith in us.
Kind regards
Farhaana
REQ:***
Thank you for post.
Please accept our apologies for the break down in service at one of our touch points and for any inconvenience caused. We appreciate the time and the effort you took to air your dissatisfaction because it is through such feedback that we can re-evaluate our processes in order to improve on our Service levels.
Kindly note that the matter is being addressed with the relevant supervisory team for assistance, we hope to conclude as soon as possible.
We sincerely hope that we are able to restore your faith in us.
Kind regards
Farhaana
REQ:***
Best regards,
MTN South Africa's reply22 Jul 2015, 10:00
Official
Hello Gerhardross,
Thank you for post.
Please accept our apologies for the break down in service at one of our touch points and for any inconvenience caused. We appreciate the time and the effort you took to air your dissatisfaction because it is through such feedback that we can re-evaluate our processes in order to improve on our Service levels.
Kindly note that the matter is being addressed with the relevant supervisory team for assistance, we hope to conclude as soon as possible.
We sincerely hope that we are able to restore your faith in us.
Kind regards
Farhaana
REQ:***
Thank you for post.
Please accept our apologies for the break down in service at one of our touch points and for any inconvenience caused. We appreciate the time and the effort you took to air your dissatisfaction because it is through such feedback that we can re-evaluate our processes in order to improve on our Service levels.
Kindly note that the matter is being addressed with the relevant supervisory team for assistance, we hope to conclude as soon as possible.
We sincerely hope that we are able to restore your faith in us.
Kind regards
Farhaana
REQ:***
Best regards,