AO
Adam O'Hara
1 reviews | Active since Dec 2016
09 May 2017, 11:45
Porting Issues
<p>I recently ported from Vodacom to MTN which I was quite excited about.</p> <p> </p> <p>I understand porting takes a bit of time, but all seems sorted now except the fact that nobody can call me from any other network other than MTN, which is obviously a major issue.</p> <p> </p> <p>I've called 808 5 times now and the problem still persists. The last I heard was that incorrect call routing for the port was causing the trouble.</p> <p> </p> <p>I just want to be able to receive calls! I receive a lot of calls for work etc and it is affecting my ability to do my job.</p> <p> </p> <p>Please sort this out</p>
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Replies (2)
MTN South Africa's replyOfficial
11 May 2017, 19:15Dear Valued Customer,
Thank you for taking time to raise your concerns with MTN, please accept our apologies for any inconvenience caused as result of the breakdown in the service delivery in one of our touch points.
As per our telephone conversation we are glad to hear that the number *** works properly.Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you.
warm regards
mike
Complaints Management Team
Reference Number: ***1
Best regards,
MTN South Africa's reply11 May 2017, 19:15
Official
Dear Valued Customer,
Thank you for taking time to raise your concerns with MTN, please accept our apologies for any inconvenience caused as result of the breakdown in the service delivery in one of our touch points.
As per our telephone conversation we are glad to hear that the number *** works properly.Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you.
warm regards
mike
Complaints Management Team
Reference Number: ***1
Best regards,
AO
Adam O'Hara's updateReviewer Update
18 May 2017, 09:12Thanks for the prompt resolution :)
AO
Adam O'Hara's update18 May 2017, 09:12
Reviewer Update
Thanks for the prompt resolution :)