CE
Coenie E
1 reviews | Active since Jan 2016
14 Jan 2016, 10:03
Ported to MTN without permision
On 13 January 2016 my prepaid Vodacom number was ported to MTN without me requesting it. I received a SMS from Vodacom to inform me that they received a request from MTN to port my number and that I will loose all my airtime and data bundles. I immediately phoned Vodacom to stop the porting, but they told me they cannot stop it, but they can reverse it within 24 to 72 hours. My number is not working now, and I cannot use it until Vodacom reversed the porting. Is this an ********* way of MTN to get more customers? We know of MTN's ******* activities in Nigeria, and the fine the got for it.
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MTN South Africa's replyOfficial
15 Jan 2016, 10:30Hello HCErasmus,
Thank you for your post.
We are terribly sorry for the inconveniences that you experienced as a result of this. We completely understand the frustration it has caused.
Kindly be advised that the matter has been escalated to the Porting management team for urgent attention and to contact you back with feedback.
Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you.
Regards,
Ayanda
REQ:***
Thank you for your post.
We are terribly sorry for the inconveniences that you experienced as a result of this. We completely understand the frustration it has caused.
Kindly be advised that the matter has been escalated to the Porting management team for urgent attention and to contact you back with feedback.
Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you.
Regards,
Ayanda
REQ:***
MTN South Africa's reply15 Jan 2016, 10:30
Official
Hello HCErasmus,
Thank you for your post.
We are terribly sorry for the inconveniences that you experienced as a result of this. We completely understand the frustration it has caused.
Kindly be advised that the matter has been escalated to the Porting management team for urgent attention and to contact you back with feedback.
Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you.
Regards,
Ayanda
REQ:***
Thank you for your post.
We are terribly sorry for the inconveniences that you experienced as a result of this. We completely understand the frustration it has caused.
Kindly be advised that the matter has been escalated to the Porting management team for urgent attention and to contact you back with feedback.
Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you.
Regards,
Ayanda
REQ:***