Ported my number to MTN and that was the beginning of my countless problems

Are you kidding me?!

It's been over a month since I ported my number from Vodacom to MTN, and I'm still not receiving OTPs. Do you know how critical this is? I've got a deadline for my son's school application looming, and your incompetence is holding me back.

The issue is simple: I am not receiving OTPs on my registered number. This is not just an inconvenience; it's a critical problem that's affecting my ability to complete essential tasks such as banking and my son's school application (grade 8 placement). Despite numerous visits to MTN stores, emails, and calls, I have been given nothing but excuses and empty promises. All I get is "Everything looks fine on our end." Are you serious?!

I demand that you FIX THIS NOW. I expect a senior manager to personally oversee the resolution and ensure that:

1. The OTP issue is fixed immediately. 2. An alternative solution is provided. 3. My son's application isn't delayed due to your incompetence.

I expect a response within 24 hours. If not, I'll make sure everyone knows about MTN's appalling service. I'll share my horrific experience with friends, family, and online platforms. Furthermore, if I don’t get a response within the next 24 hours, I will have no option but to lodge a formal complaint with regulatory authorities.

My details:

- Name: Zeldah Madiba - Email: *** - Reference Number: RITM*** and RITM***

FIX THIS. NOW.

Sincerely, Zeldah Madiba