LM
Leandi M

1 reviews | Active since Sept 2011

26 Jun 2015, 15:57

Port will not go through.

I went to the MTN store in Menlyn to port my number to the MTN network. I was informed this would take a maximum of 24 hours. It has now been 73 hours and nothing has happened? <br> <br> I phoned the store again and was told they don't know whats going on, have no way of checking and can't help me since everyone is on strike so I should stay on my current network.<br> <br> If I wanted to stay with my current network I would not have bothered to pay petrol, parking and waste my time to complete the port.<br> <br> Please can someone at MTN inform me whether I am wasting my time trying to join their network?

0
Replies (1)
MTN South Africa
MTN South Africa's reply08 Jul 2015, 11:58
Official
Hello landi90,

We are truly sorry for the inconvenience caused and for the delayed response to your post.

We've now escalated your complaint directly to our Port Support team to assist with getting the port processed as soon as possible.

We will touch base with you as soon as we get feedback on the escalation done.

Regards
Tim
MTN Complaints Management Team: REQ:***

Best regards,