Port transfer to Vodacom gone wrong

<p class="MsoNormal">My number was transferred to Vodacom last year. ( Port transfer)</p> <p class="MsoNormal"> I got a phone call on Monday from the collector depratmnet of MTN that I now own them more than R5000. And that my name is now being published as a bad payer.</p> <p class="MsoNormal"> I explained the scenario that this number was transferred to Vodacom last year in November. The consultants had no empathy with the explanation, requesting to send proof.</p> <p class="MsoNormal">Fortunately I had the proof and this mailed to <a href="mailto:***">***</a>. I followed up yesterday and the reply I got that the response will only be within 7-14 workings. The explanation was that my mail will be sent to MTN legal to investigate and they will then reply.</p> <p class="MsoNormal"> Seeing that this matter was not my fault I decided to contact MTN Legal Directly. What a nightmare……after phoning the Group Number ( ***) it took 23 min before an operator answered my call directing me in the wrong department.</p> <p class="MsoNormal">After the forth call, I was explained that Legal does not have a direct number and only customer service will raise a request to the Legal depratmnet to return my call. I agreed to talk to a customer service consult, but then the call dropped AGAIN.</p> <p class="MsoNormal"> I am really frustrated on the BAD service from MTN.</p> <p class="MsoNormal"> <span style="font-family: Symbol; mso-fareast-font-family: Symbol; mso-bidi-font-family: Symbol;">·<span style="font-stretch: normal; font-size: 7pt; font-family: 'Times New Roman';"> </span></span><!--[endif]-->How can I be listed as bad payer , and who will be paying the cost to clear my name</p> <p class="MsoListParagraph" style="text-indent: -18.0pt; mso-list: l0 level1 lfo1;"><!-- [if !supportLists]--><span style="font-family: Symbol; mso-fareast-font-family: Symbol; mso-bidi-font-family: Symbol;">·<span style="font-stretch: normal; font-size: 7pt; font-family: 'Times New Roman';"> </span></span><!--[endif]-->I want to resolve this issue urgently, but MTN seems not to care about customers that really want to resolve deputes.</p> <p class="MsoListParagraph" style="text-indent: -18.0pt; mso-list: l0 level1 lfo1;"><!-- [if !supportLists]--><span style="font-family: Symbol; mso-fareast-font-family: Symbol; mso-bidi-font-family: Symbol;">·<span style="font-stretch: normal; font-size: 7pt; font-family: 'Times New Roman';"> </span></span><!--[endif]-->Why was the port transfer not know in the MTN database, now the customer is suffering.</p> <p class="MsoListParagraph" style="text-indent: -18.0pt; mso-list: l0 level1 lfo1;"><!-- [if !supportLists]--><span style="font-family: Symbol; mso-fareast-font-family: Symbol; mso-bidi-font-family: Symbol;">·<span style="font-stretch: normal; font-size: 7pt; font-family: 'Times New Roman';"> </span></span><!--[endif]-->Surely there must be a number to phone for the Legal depratmnet</p> <p> </p> <p class="MsoNormal">MTN must up their game is complaints, I am not happy with the situation………..PLEASE MTN help me !!</p>