AM
Andrew M
1 reviews | Active since Sept 2015
10 Sept 2015, 17:14
Port problem to MTN for over 2 months!
Ported my contract to MTN direct more than 2 months ago and I am still unable to link my number to MTN Active and therefore manage my account, download bills etc. I have spent countless hours on the phone to 808 but no one can help me all I do is get transferred from person to person!!!<br> <br> I'm so sick of this I have a reference number (***6) but nothing gets done as I still can't link to MTN active. Debit orders coming off my account now for two months and still I haven't see one bill!!!<br> <br> Very close to cancelling my account as this is surely against the CPA!!!
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MTN South Africa's replyOfficial
11 Sept 2015, 11:32Hello andrewmiddles,
We are truly sorry for any inconvenience caused and for the breakdown in service experienced.
The problem that we foresee or the issue that might be delaying the account registration is due to your account being registered as a corporate consumer.
We've now escalated the matter directly to the MTN Active Support Team and the management team within our Dealer Helpdesk to oversees the MTN Active Support Team. We've requested them to make contact with you and confirm the registration of your account on MTN Active.
Once again we do apologize for any inconvenience caused.
Regards
Tim
MTN Complaints Management Team
We are truly sorry for any inconvenience caused and for the breakdown in service experienced.
The problem that we foresee or the issue that might be delaying the account registration is due to your account being registered as a corporate consumer.
We've now escalated the matter directly to the MTN Active Support Team and the management team within our Dealer Helpdesk to oversees the MTN Active Support Team. We've requested them to make contact with you and confirm the registration of your account on MTN Active.
Once again we do apologize for any inconvenience caused.
Regards
Tim
MTN Complaints Management Team
MTN South Africa's reply11 Sept 2015, 11:32
Official
Hello andrewmiddles,
We are truly sorry for any inconvenience caused and for the breakdown in service experienced.
The problem that we foresee or the issue that might be delaying the account registration is due to your account being registered as a corporate consumer.
We've now escalated the matter directly to the MTN Active Support Team and the management team within our Dealer Helpdesk to oversees the MTN Active Support Team. We've requested them to make contact with you and confirm the registration of your account on MTN Active.
Once again we do apologize for any inconvenience caused.
Regards
Tim
MTN Complaints Management Team
We are truly sorry for any inconvenience caused and for the breakdown in service experienced.
The problem that we foresee or the issue that might be delaying the account registration is due to your account being registered as a corporate consumer.
We've now escalated the matter directly to the MTN Active Support Team and the management team within our Dealer Helpdesk to oversees the MTN Active Support Team. We've requested them to make contact with you and confirm the registration of your account on MTN Active.
Once again we do apologize for any inconvenience caused.
Regards
Tim
MTN Complaints Management Team