SS
Siyanda S
1 reviews | Active since Apr 2019
01 Apr 2019, 17:43
Port-over (MTN to TELKOM)
My telkom number was ported by MTN without my consent. Currently I do not have my old number and can't access my banking information and I've not been receiving calls for the past 2 days. I am now stranded with a new number ( ********** 314) and cannot operate my normal business operations.
To make matters worse the person who *******ly ported my number is purchasing things online using my old number which is linked to my bank accounts.
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MTN South Africa's replyOfficial
03 Apr 2019, 08:37Good day Siyanda,
Thank you for your post.
Please accept our apologies for the lapse in service and the inconvenience caused to you as a result.
Kindly note that a sim swap needed to be done with your service provider before the port-out request. Kindly enquire with your service provider how this was done without your consent. Please note that we have sent a port-reversal request to our Porting department.
Warm Regards,Zanele MazibukoComplaints Management Team
Thank you for your post.
Please accept our apologies for the lapse in service and the inconvenience caused to you as a result.
Kindly note that a sim swap needed to be done with your service provider before the port-out request. Kindly enquire with your service provider how this was done without your consent. Please note that we have sent a port-reversal request to our Porting department.
Warm Regards,Zanele MazibukoComplaints Management Team
MTN South Africa's reply03 Apr 2019, 08:37
Official
Good day Siyanda,
Thank you for your post.
Please accept our apologies for the lapse in service and the inconvenience caused to you as a result.
Kindly note that a sim swap needed to be done with your service provider before the port-out request. Kindly enquire with your service provider how this was done without your consent. Please note that we have sent a port-reversal request to our Porting department.
Warm Regards,Zanele MazibukoComplaints Management Team
Thank you for your post.
Please accept our apologies for the lapse in service and the inconvenience caused to you as a result.
Kindly note that a sim swap needed to be done with your service provider before the port-out request. Kindly enquire with your service provider how this was done without your consent. Please note that we have sent a port-reversal request to our Porting department.
Warm Regards,Zanele MazibukoComplaints Management Team