Port out - Non assistance

A port request was sent to MTN on the 13th of May 2024. On the 12th of June 2024 I visited the Vodacom branch to enquire as to why it is taking so long. According to Vodacom, MTN needs to approve the the port on there side. On the 12th and 13th of June I visited the MTN branch for assistance. They said they will send an email to MTN to enquire as to what the problem is. On the 13th of June 2024 I also attempted phoning the MTN call centre for assistance but to no avail.