1 reviews | Active since Jul 2016
PORT Incorrectly done - Inactive SIM
<p>i was looking for a new contract on MTN online store. i sent about 6 requests through. no one called back so i called ********** 667. I spoke to Samuel in the JHB Gallo Manor call centre on the 21 July. he assisted with the application. we agreed that the PORT from Vodacom to MTN will only go through on Wednesday 27 July by which time i should have received my new phone & sim. the number was ported an hour after Samuel and i spoke and inactive on Friday 22 July. i now have an inactive sim and NO new phone and sim card. i've called and no one at MTN can assist me nor does Samuel return my 3 calls. This is pathetic service on the outset. i'm not an MTN customer yet and already regret attempting to move.....</p>
Thank you for your post.
We are terribly sorry for the inconveniences that you experienced as a result of this. We completely understand the frustration it causes.
The matter has been escalated to the relevant management team for urgent attention and to contact you directly with feedback and a way forward.
Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you.
Regards
Thabelo
REQ: **********
Best regards,
Thank you for your post.
We are terribly sorry for the inconveniences that you experienced as a result of this. We completely understand the frustration it causes.
The matter has been escalated to the relevant management team for urgent attention and to contact you directly with feedback and a way forward.
Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you.
Regards
Thabelo
REQ: **********
Best regards,
This is unreal, after this apology no one from MTN has called me back. Your response is a lie as there is no follow through on your promise to resolve my issues. I WANT TO CANCEL MY APPLICATION and even telephonically no one can assist.... What terrible service!!!!
This is unreal, after this apology no one from MTN has called me back. Your response is a lie as there is no follow through on your promise to resolve my issues. I WANT TO CANCEL MY APPLICATION and even telephonically no one can assist.... What terrible service!!!!