PORT GONE WRONG FOR NEW CLIENT

I app**** for a cellphone contract online and received a call from a lady who did not give me feedback on the vetting status after capturing my details and applying for the contract. I emailed MTN customer service and days later, I received a response with a ref number: ***. I specifically asked her if my number will be ported and she said yes it will be ported as soon as i recieve the package i need to visit the branch, yet to date it has not been done after the device had been delivered on Friday.

This morning I visited the Maponya mall branch to query my port and I was advised that the port cannot be done since the process is done before the sim is activated .

I must say for my first experience I am not happy with the service I have received and I do not feel I will be taken care of for the next 36 months...Please make the necessary arrangements to pick the device up with your sim card otherwise I will be leaving them at the nearest MTN store of my convenience