#port from Telkom to MTN but no longer have number and port cancelled

I ported my *** from Telkom back to Mtn on Monday the 1st Feb,`2021 it went through Tuesday night for only 20mins then stopped working. In the morning I spoke to a call Centre agent who assured me it was fixed but not. Up till now I can no longer use my number. - After whole week of being told it needed to be again "rica" and PEP store telling me its impossible - Sat the 6th Feb.`21 at Mtn Carlton Centre a lady consultant told me the only way to solve this was for her to cancel the port and that my number would be sent back to Telkom and then I would have access to it again. - I went to Telkom several times trying to get my number back only to be told MTN to has it. - Friday the 12th I went to MTN Store in Springs where I was told my number is being recycled or sent to pool (Meaning I can no longer use it.

Please I urgently need my number back on this network.