AD
Alwyn D
1 reviews | Active since Apr 2010
06 Dec 2019, 15:45
Port Cancellation Fee
Good day,
We have a company account with MTN (65 plus lines). We requested MTN to port my number in from Cell C.
Loice Museta was who we dealth with in MTN. We notified her that I still had not reach the end of my contract with Cell C.
She handled the port and now Cell C is still debiting my account.
We did everything through MTN and Loice. We were never informed that CellC will request a cancellation fee or keep on debiting my account if I we do not pay that. Now they are debiting my account still.
Loice never advised on the cancellation fee. Cell C never came into contact with me as I did everything with Loice.
Kindly advise way forward.
Regards,
Alwyn Dormehl
Helpful (0)
Replies (1)0
Replies (1)
MTN South Africa's replyOfficial
08 Dec 2019, 21:25Thank you for your post.
We sincere apologised for any inconvenienced caused to you.
We have sent the complaint to Loice Museta to contact and assist you.
However please take note if the contract with the previous service provider has not expired yet, they will request early termination fee to be paid for the contract to be cancelled and no more further billing.
You need to call Cell C to assist you with the early termination fee for the months remaining with them, as per contract agreement with Cell C.
Kind Regards,
Alice van der Merwe
MTN
We sincere apologised for any inconvenienced caused to you.
We have sent the complaint to Loice Museta to contact and assist you.
However please take note if the contract with the previous service provider has not expired yet, they will request early termination fee to be paid for the contract to be cancelled and no more further billing.
You need to call Cell C to assist you with the early termination fee for the months remaining with them, as per contract agreement with Cell C.
Kind Regards,
Alice van der Merwe
MTN
Best regards,
MTN South Africa's reply08 Dec 2019, 21:25
Official
Thank you for your post.
We sincere apologised for any inconvenienced caused to you.
We have sent the complaint to Loice Museta to contact and assist you.
However please take note if the contract with the previous service provider has not expired yet, they will request early termination fee to be paid for the contract to be cancelled and no more further billing.
You need to call Cell C to assist you with the early termination fee for the months remaining with them, as per contract agreement with Cell C.
Kind Regards,
Alice van der Merwe
MTN
We sincere apologised for any inconvenienced caused to you.
We have sent the complaint to Loice Museta to contact and assist you.
However please take note if the contract with the previous service provider has not expired yet, they will request early termination fee to be paid for the contract to be cancelled and no more further billing.
You need to call Cell C to assist you with the early termination fee for the months remaining with them, as per contract agreement with Cell C.
Kind Regards,
Alice van der Merwe
MTN
Best regards,