Port attempts keep on failing - 1 week now.

Item: MTN South Africa
Rating: 2
Author: Paul G

For the past week I have been trying to port away from MTN to Vodacom without success. I have switched my MTN contract to prepaid in preparation for this. Since Monday 16 Mar, I have worked with the iStore in Canal Walk to go through the porting process, and every time the porting processes fails because of \Account type mismatch". The very helpful lady at the iStore"

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Replies (1)

MTN South Africa's replyOfficial

31 Mar 2015, 10:52

Hello pgrobler101,

Thank you for your post,

We apologise for the delayed response and for any inconvenience this may have caused.

Please note that this has been escalated to our Mobile Number Portability team for investigation.

Thank you
Wenzile Masina
REQ:***

MTN South Africa's reply31 Mar 2015, 10:52

Official