POPI ACT AND RE ALLOCATION OF FUNDS

I PAID MONEY IN ERROR ON 7 AUG TO A MTN ACCOUNT. I PROVIDED MY PROOF OF PAYMENT AND REQUESTED FUNDS TO BE RE-ALLOCATED. I WAS INFORMED THAT THE VERDICT WAS TO NOT RE-ALLOCATE THE FUNDS I HAVE PAID TO MY ACCOUNT AND WAS ALSO INFORMED (VIA EMAIL) THAT THE ACCOUNT MONIES WAS PAID TO IS WITH LEGAL DEPARTMENT. I KNOW THE ACCOUNT HOLDER THAT I PAID THE MONEY TO IN ERROR, BUT WAS NOT SUPPOSED TO BE INFORMED BY MTN THAT THE ACCOUNT IS WITH LEGAL. CONTRADICTION WITH POPI ACT. ALSO TAKING PAYMENT FOR AN ACCOUNT NOT INTENDED FOR AND REFUSING RE-ALLOCATION TO MY ACCOUNT AND THEREFOR WITHOLDING ME FROM A SERVICE THE PAYMENT WAS INTENDED TO